Experience

Enterprise Linux · Systems & DevEx · Cloud Architecture

Nearly two decades of experience progressing from technical support into DevOps, cloud, and platform engineering across enterprise publishing and technology organisations.

Education

Keele University

Master of Science (MSc), Computer Science

Apr 2025 – Jun 2027
  • Key Project: Currently developing an open-source application delivery platform utilising a highly modular 'hub & spoke' scalable multi-repo design with significant levels of automation that will build, test, secure, and deliver production software.
  • Academic Focus: Currently specialising in Linux & shell languages, Python & object-oriented design, developer tooling, and infrastructure.
  • Advanced Programming Techniques
  • Design and Programming
  • Fundamentals of Computer Science
  • MSc Project
  • MSc Project Literature Review and Problem Formulation
  • Research and Consultancy Skills
  • Software Engineering with Group Project
  • Statistical Data Analytics and Databases
  • User Interaction Design
  • Web Technologies and Security

Certifications

Linux Professional Institute - Linux Essentials Certification Badge

Linux Professional Institute (LPI)

Verify on Credly ↗

Linux Essentials

Foundational certificate validating core Linux command-line operations, system architecture, open-source software licensing, shell scripting, and security permissions.

  • Linux CLI
  • Security & Permissions
  • Shell Scripting
  • System Architecture

Professional Timeline

Springer Nature

Full-time · London, England, United Kingdom

  1. Platform Engineer

    Aug 2026 – Present
    • Design, build and maintain internal developer platforms (IDPs) and self-service toolchains to let development teams ship code faster and more safely.
    • Architected and delivered a cloud-native data archival platform on Google Cloud (Cloud Storage, BigQuery, and a containerised Flask API), replacing legacy datacentre VM and spreadsheet lookups with instant, zero-extraction file retrieval by ID.
    • Go
    • Google Cloud
    • Kubernetes
    • Terraform

  2. Cloud Engineer

    Feb 2024 – Aug 2026 · 2 yrs 7 mos
    • Provide operations, deployment support, and consultancy services for production systems running on Google Cloud.
    • Engineered and sustained highly available, large-scale production environments on Google Cloud, actively modernising legacy infrastructure components to reduce operational friction.
    • Automation
    • Bash/shell
    • Google Cloud
    • Terraform

  3. DevOps Engineer

    Apr 2019 – Feb 2024 · 4 yrs 11 mos
    • Operational & optimisation support for CI/CD pipelines using Jenkins and AWS.
    • Reduced OPEX by $30,000+ by leveraging AWS Trusted Advisor.
    • AWS
    • CI/CD Pipelines
    • Cost Optimisation
    • Jenkins

  4. Senior Platform Support Engineer

    Mar 2016 – Apr 2019 · 3 yrs 2 mos
    • Led a two-person engineering team, delivering infrastructure and development support.
    • Developed a self-service web portal using Jira Service Desk, enabling thousands of staff to access critical services autonomously.
    • Jira Service Desk
    • Linux Administration
    • Platform Support
    • Team Leadership

  5. Head of Service Delivery and Workflow Support

    May 2014 – Mar 2016 · 1 yr 11 mos
    • Led and managed a global team of ~14 engineers, including Technical Support Engineers and Senior Software Development Tech Leads, delivering software development and technical support services.
    • Implemented structured release planning methodologies, enabling the successful delivery of ~48 major software releases in two years.
    • Operations Leadership
    • Release Management
    • Service Delivery
    • Workflow Support

BioMed Central

Full-time · London, England, United Kingdom

  1. Technical Support Lead

    Oct 2012 – May 2014 · 1 yr 8 mos
    • Led a team of two Technical Support Engineers, managing 1st/2nd line support for a diverse portfolio of frontend web and backend database applications, ensuring strict SLA compliance.
    • Recognised with the prestigious Staff Excellence Award in IT (2013) for outstanding contributions to technical support and service delivery.
    • Service Delivery
    • SLA Compliance
    • Systems Support
    • Technical Leadership

  2. Technical Support Engineer

    Oct 2008 – Oct 2012 · 4 yrs 1 mo
    • Delivered business-critical 1st line technical support for ~250 staff, maintaining uptime and performance across BioMed Central's frontend web and backend database applications.
    • Designed and implemented BioMed Central's first incident management system using Jira, streamlining support operations and efficiently handling 40,000+ support requests.
    • Application Operations
    • Incident Management
    • Jira
    • Technical Support
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